Wellness Center Frequently Asked Questions
Why can't I enter the Wellness Center without my ID?
Your NDSU ID or Wellness ID is required for access to all facilities on campus, per NDSU regulation 703. A current, valid NDSU ID must be presented in physical form to gain entry in the facility. Photocopies of NDSU or federal ID's are not valid for entry. Affiliate and sponsored members must show their Wellness Center ID for entry.
How do I get my NDSU ID if I lost it at the Wellness Center?
All NDSU IDs that are found within the Wellness Center are documented and sent to the NDSU Card Center located in the Memorial Union. When ID's are found, an e-mail is sent to the owner to let them know when they can expect it to arrive in NDSU Card's office. Affiliate and sponsored cards are held at the Customer Service Desk.
What is the waiver and how do I sign it?
A waiver is required for each member to access the facility. All members and students must sign the liability waiver at the Customer Service Desk during their first visit or during membership purchasing. The waiver is good for the full duration of the membership.
Why can't I sign the online waiver?
With an updated membership software in December of 2015, the online waiver no longer exists. Stop by the Customer Service Desk during your next visit and have your card scanned to determine your status.
How do sponsored memberships work?
Every student, staff, faculty, and affiliate member is allowed to sponsor one additional person for membership. They do not have to be affiliated with NDSU (typically used for spouse, friend, etc.)
Eligible sponsored members may sign up for a Wellness Center membership by visiting the Customer Service Desk at the Wellness Center to obtain the proper forms. The sponsoring member must be present during the initial sign-up process. All sponsored members must complete necessary paperwork.
How do I know if I'm eligible for a membership with the Wellness Center?
To be eligible for membership you must be:
- A currently enrolled NDSU student registered for at least 1 credit, and paying the wellness fee. (Tri College and employee tuition waiver students are not eligible.)
- You must be paying the wellness fee to be eligible for a student membership
- A currently employed NDSU faculty or staff
- A retired NDSU faculty or staff, or an employee working for a designated business on the NDSU campus (see affiliated membership)
How do I know if I'm eligible for an affiliated membership?
You can find the current list of eligible companies here: Affiliate Member Groups. Eligible members must show proof of employment when signing up for a membership. Want to become an eligible group and are affiliated with NDSU? Contact firstname.lastname@example.org for possibilities.
I'm a graduate student/international student/just signed up for classes. Why can't I sign the online waiver?
If you just enrolled, you may not be in the system yet. Information needs to be manually updated from the time tuition is able to post to a student's account, through Enrollment Management, and then uploaded to our system via a daily import. This process may take up to five business days. We cannot complete your semester membership until you are verified in the system.
How many visits do I have for the current month?
Stop by the Customer Service Desk and they can look up your visit history for you.
Why can I guest pass only one person during the week, but three on weekends?
The NDSU Wellness Center is a student funded facility. Our main priority is to make programs, services, and the facility available to the students currently enrolled in classes on campus. Due to the reduced participation numbers, we are able to allow extra guests during weekends, holidays, and breaks.
Do you have a lost and found?
We have a lost and found located at the Customer Service Desk. All items will be held for a maximum of two weeks, and then treated as abandoned and discarded.
How do I get approved to take video/photos inside the Wellness Center?
All requests to take photos and video within the Wellness Center must be by e-mail to the Wellness Center Assistant Director Jeff.email@example.com and must be received at least 24 hours prior to the time you are requesting to be in the facility.