Contacting Case Management

Case Management can help take the weight off of your shoulders.

Prioritizing needs — Students who have multiple concerns in their personal, family, or academic life often don’t know what to tackle first. We can help you prioritize and develop a plan of action.

Problem-solving — Students often have conflicting priorities or don’t know how to break down problems to resolve them. We can guide you through a problem-solving process and empower you to find solutions that work for you.

Navigating complex university processes — NDSU has many institutional policies and procedures, and it can be overwhelming for a student trying to find their way through the process. We are friendly guides to help you bridge the various departments.

Accessing resources — Provide linkage to on-campus and off-campus resources.

Post-psychiatric hospitalization follow-up — Following a hospitalization for mental health distress, students may meet regularly with a case manager to assist the student with their care plan and have a smooth transition back to campus. If the student cannot return, the case manager will assist them in identifying available options.

Communicating with faculty and staff — Often students do not know how to express themselves effectively with faculty or how to advocate appropriately for themselves. We can help you practice and craft appropriate communication with faculty and campus departments.

Facilitating hope — There may not be a solution to every problem, but there is always a path forward. Case Management can help you discover that path.

Parents are welcome to call the office whenever they are concerned about their student. They can request that someone reach out to their student, or they can simply consult about how to handle a situation regarding their student. We can be reached at 701.231.7701 or make a referral for your student by completing the following referral form.

Staff cannot share any student’s information such as their grades, class schedule, or financial information without the student’s written permission. They can share general information about university policies and departments.

From time to time, you may have a student about whom you are concerned. You are welcomed to consult with a case manager or anyone in the Dean of Students office regarding the student of concern. You may call our office at 701.231.7701 or submit brief information regarding the concern using the referral form.

Additionally, students occasionally have medical emergencies, hospitalizations and other unexpected, serious events. Case Management may notify a student’s professors of their absence as a courtesy to the student when they are unable to communicate on their own behalf. For privacy reasons, details may not be disclosed. Students are always encouraged to discuss their situation with their professors when they are able or return to class.