Student Loan Service Center (SLSC)

The Student Loan Service Center (SLSC) is a shared service department that provides loan servicing for a few specific types of student loans, that are issued and held by the colleges and universities in the North Dakota University System. These loans are serviced separately from other federal and nonfederal student loans. If you not sure who your loan servicer is please contact the SLSC and we will help you.

Some of the loan servicing functions that the SLSC manages include:

• Providing loan related notices, communications and billing statements.
• Processing requests for payment deferments and forbearance.
• Providing information and processing requests for eligible loan cancellations.
• Processing loan payments.
• Assisting borrowers with default resolution.
• Responding to general inquiries regarding loan terms, processes, regulations and procedures

The SLSC utilizes a company called ECSI to provide various services and assist with processes. This includes mailing and emailing notices and statements, processing payments, and responding to inquiries. ECSI provides the web portal that allows borrowers to update contact information, review loan details, get copies of the 1098E form tax filing, and submit online payments.

The Lending Process webpage provides a more complete outline of financial aid process from start to finish.

Borrower's Rights

• To repay all or part of your loan(s) before the maturity date without penalty.
• To a grace period after graduation or discontinuing enrollment as outlined in the loan promissory note.
  • During the grace period payments are not required.
  • Repayment of the loan does not begin until the grace period has expired.
• To request a copy of your promissory note(s) at any time.
  • To make a request email the SLSC at ndus.slsc@ndus.edu
  • The SLSC services many types of loans, some have very different terms and obligations which are described in detail in the loan promissory note.
• To Cancellation and Deferment benefits as outlined in the loan promissory note and pursuant to applicable federal and state laws and regulations.

Borrower's Responsibilities

• Review your Promissory Note(s) to ensure you understand your financial rights and responsibilities.
• Make on time payments.
  • Payments are due the 1st of every month regardless of whether or not you receive a billing statement.
  • Late fees are assessed on accounts if the payment is not received by the 10th of the month.
  • ECSI will mail or email, if you choose online billing, your first billing statement 15 days prior to your first payment due date.
  • Notify ECSI or the Student Loan Service Center if payment cannot be made by the due date.
• Notify ECSI or the Student Loan Service Center if there is any change of personal information such as, name, address, phone or email.
• File appropriate forms, such as for deferment or cancellation, in a timely manner.
  • When requesting a deferment, forbearance, cancellation or demographic information change you are responsible for providing all required documentation requested by the SLSC or ECSI in a timely fashion.
• Understand the consequences for Default - failing to remit payments on time.