Maintenance Requests

Submitting a Maintenance Request

Residence Halls + Apartments

If you are living in an NDSU Residence Hall or Apartment, please submit your maintenance request online.

Step-by-Step Instructions

  1. Submit the Maintenance Request Form with the proper information. Please try to be as descriptive as possible.
    • Note: If you have more than one issue, you will need to submit the form separately for each issue.
  2. A student submitting the Maintenance Request will receive an email with a confirmation number.
  3. The Residence Life office will let our custodial or maintenance team know of the issue. When they go to enter your space, they will knock to let you know they are entering. You do not need to be there while they work on the request. They will leave a slip when they have been in your room.
  4. When the issue is resolved, you will also receive an email notification letting you know the maintenance request was closed/completed.

Frequently Asked Questions

Routine requests can be:

  • Minor plumbing issues (leaky faucet, slow drain, toilet not flushing)
  • Electrical issues (non-functioning outlets or light switches)
  • Lightbulb replacements
  • Shower bar replacement or reattachment
  • General repairs (broken furniture, bed frame, door, cabinet hinges)
  • Pest control (ants, small insects)

Emergency requests involve urgent issues that post immediate threats to health, safety, or property.

  • Plumbing (bursting pipes, severe leaks, overflowing toilets, sink flooding, sewage backups)
  • Power outages
  • Spark or smoking outlets/electrical panels
  • No heat during extreme cold temperatures
  • Broken door lock or window
  • Fire hazards (smell of gas or smoke)
  • Structural hazards (debris)

If it is an Emergency, please contact your Resident Assistant (RA), who will then reach out to the Hall Director on call.

If it is not an emergency, please fill out the maintenance request form.

There is no charge for maintenance requests unless the issue resulted from damage caused by the student.

In every Residence Hall on every floor, there is a trash room. Every trash room is labeled with a sign either on the door or next to the door to indicate it's the trash room.

If you have any trouble locating where your trash room is, please speak to your RA or Hall Director.

  • Weekdays (Mon–Fri, 7:30 am - 5 pm): Call the Residence Life Office at 701-231-7282.
  • After hours or weekends: Call University Police at 701-231-8998.

Work orders submitted outside of this process will be canceled and must be resubmitted.

Additional Resources

Residence Life

Email: ndsu.residence.life@ndsu.edu Phone: +1 (701) 231-7557 Campus Location: Bison Court West Contact Page Manager Facebook Instagram