Telehealth Services

What is Telehealth?

Virtual appointments, also known as telehealth, are real-time face to face interactions with your provider that do not require you to come to Student Health Service. These must be scheduled by calling 701-231-7331. For students scheduling telehealth appointments, specific instructions will be sent to you regarding your upcoming appointment via email and secure message.

** It is the student's responsibility to check with their insurance company to verify telehealth coverage prior to scheduling an appointment. Telehealth visits with a provider are a billable service and will result in a charge, which can be submitted to the student's health insurance. For more information on the billing process, please see our Billing page.

  • Acne management
  • Birth control discussion and/or refill
  • Dietitian intakes & rechecks
  • Mental health intakes & rechecks
    ** Students must call to schedule mental health appointments

Providers may determine that in-person visits are necessary for reasons listed above on a case by case basis.
Providers may use their own discretion and determine if other appointment types are appropriate for telehealth on a case by case basis.

  • Make sure you have a camera and microphone capabilities on the device you are using. If you do not have either of these capabilities, the appointment cannot be done via telehealth.
  • Download Microsoft Teams (see How do I download Microsoft Teams? below for further instructions).
  • Upload your health insurance information (both front and back of card) through the Student Health Portal under the "Upload" tab.
  • Complete any required forms in the Student Health Portal by clicking on the green Forms button under the "Upcoming Appointments" section.
  • The provider will initiate contact through Microsoft Teams at the start time of your appointment. If you have not received a phone call within 15 minutes of your scheduled appointment time, please contact 701-231-7331.
  • If the provider is unable to contact you within 10 minutes of your scheduled appointment time, your appointment will be cancelled.
  • Please contact 701-231-7331 if you experience technical difficulties, but please note we may have to refer you to the NDSU Help Desk.

Download Microsoft Teams to a device of your choice any of the following ways. When prompted, make sure you sign-in with your NDUS credentials.

  1. Download the Microsoft Teams app on your mobile device
    OR
  2. Download Microsoft Teams to you computer desktop by following these steps:
    • Sign into Office 365 web portal through an internet tab
    • Click on Teams
    • Click on the icon on the bottom left to "download desktop app"
      • If prompted, click Run
      • There should now be a Microsoft Teams icon on your computer desktop

Please contact the NDSU IT Help Desk if you have issues downloading Microsoft Teams.

  • All students will sign an informed telehealth consent prior to their appointment (this will automatically generate through the Student Health Portal once an appointment is scheduled).
  • Student's identity is confirmed prior to the start of the appointment.
  • Provider will use a private office space during the appointment to ensure confidentiality & privacy.
  • Telehealth appointments are documented in the student's electronic health record (EHR).
  • Recordings of telehealth appointments are not allowed.
  • Providers will follow the same standard of care as an in-person visit.
  • Providers will offer clear guidance for next steps of care should it be deemed necessary that additional evaluation in person is needed for optimal health outcomes.
Patient Expectations
  • Complete all required forms prior to the start of the telehealth appointment, including the required consent form (completed annually).
  • Secure a quiet and confidential environment, free of distractions or potential interruptions during appointment.
  • Provide accurate and complete information regarding health including current complaints, medical history, medication use, and allergies.
  • Actively participate in the telehealth process by remaining attentive and engaged throughout the visit.
  • Actively ask questions and seek clarification when needed to ensure a clear understanding of information provided.
  • Inform healthcare provider if you feel unable to follow the treatment plan as recommended.
  • Treat healthcare provider with respect.

Student Health Service

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