Student Complaints and Grievances

Conflict Resolution

The first step toward conflict resolution is direct contact with the involved parties. For example, a dispute about a grade should be first discussed with the instructor of the course.

If direct contact was unsuccessful or was not appropriate, seek assistance through one of the channels below or fill out the online form below.

Conflict Scenarios

If you have a concern about...

Course Instruction or Academic Advising

  • Try to work it out with the instructor or advisor. It is recommended to email or leave a voicemail to request a meeting. Face-to-face conversations typically work best. Instructors' office hours may be an opportunity to connect. If the concern is over a final grade for a course, refer to policy 337 for a grade appeal.
  • If the issue cannot be resolved with the instructor or advisor, contact the Chair or Head of the department that oversees the course or advisor for an appointment or phone call.
  • If the issue is not resolved with the Chair/Head, contact the Dean of the College that oversees the program.
  • If the issue is not resolved with the Dean, complete the form at the bottom of the page to contact the Office of the Provost.

Academic Misconduct

A Roommate or Housing Situation

Your Degree Progress

An Academic Policy

Tuition and Fees


Safety and Security

Student Employment

  • For issues with employment, contact your supervisor first.
  • If you are not able to resolve the issue with your supervisor:

Discrimination, Harassment, or Sexual Violence (including all Title IX complaints)

Another Student’s Behavior

State Authorization

  • For questions regarding state authorization for distance courses, visit the One Stop page on State Authorization. If you have a student grievance, contact the Office of the Provost via the process listed below.

Contact the Office of the Provost

If you have an issue or concern that is not addressed in this list, you may email the Office of the Provost with the following information:

  • Your name, student ID, and NDSU email address
  • A description of the issue, including who you have contacted to help resolve the issue thus far
  • The resolution you are seeking

A representative from the Office of the Provost will contact you within one business day.

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