Telehealth Services

What is Telehealth?

Virtual appointments, also known as telehealth, are real-time face to face interactions with your provider that do not require you to come to Student Health Service. These must be scheduled by calling 701-231-7331. For students scheduling telehealth appointments, specific instructions will be sent to you regarding your upcoming appointment via email and secure message. 

** It is the student's responsibility to check with their insurance company to verify telehealth coverage prior to scheduling an appointment. Telehealth visits with a provider are a billable service and will result in a charge, which can be submitted to the student's health insurance. For more information on the billing process, please see our Billing page. 

What types of appointments can I use via telehealth?
  • Acne management
  • Birth control discussion and/or refill
  • Dietitian intakes & rechecks
  • Mental health intakes & rechecks
    ** Students must call to schedule mental health appointments

Providers may determine that in-person visits are necessary for reasons listed above on a case by case basis. 
Providers may use their own discretion and determine if other appointment types are appropriate for telehealth on a case by case basis.

What do I need to do prior to my telehealth appointment?
  • Make sure you have a camera and microphone capabilities on the device you are using. If you do not have either of these capabilities, the appointment cannot be done via telehealth. 
  • Download Microsoft Teams (see How do I download Microsoft Teams? below for further instructions).
  • Upload your health insurance information (both front and back of card) through the Student Health Portal under the "Upload" tab. 
  • Complete any required forms in the Student Health Portal by clicking on the green Forms buttong under the "Upcoming Appoitments" section. 
  • The provider will initiate contact through Microsoft Teams at the start time of your appointment. If you have not received a phone call within 15 minutes of your scheduled appointment time, please contact 701-231-7331. 
  • If the provider is unable to contact you within 10 minutes of your scheduled appointment time, your appointment will be cancelled.
  • Please contact 701-231-7331 if you experience technical difficulties, but please note we may have to refer you to the NDSU Help Desk.
How do I download Microsoft Teams?

Download Microsoft Teams to a device of your choice any of the following ways. When prompted, make sure you sign-in with your NDUS credentials. 

  1. Download the Microsoft Teams app on your mobile device 
  2. Download Microsoft Teams to you computer desktop by following these steps: 
    • Sign into Office 365 web portal through an internet tab 
    • Click on Teams
    • Click on the icon on the bottom left to "download desktop app"
      • If prompted, click Run
      • There should now be a Microsoft Teams icon on your computer desktop

Please contact the NDSU IT Help Desk if you have issues downloading Microsoft Teams. More information is also available on the NDSU IT Website under Microsoft Teams

How does SHS protect your privacy during a telehealth appointment?
  • All students will sign an informed telehealth consent prior to their appointment (this will automatically generate through the Student Health Portal once an appointment is scheduled). 
  • Student's identity is confirmed prior to the start of the appointment. 
  • Provider will use a private office space during the appointment to ensure confidentiality & privacy. 
  • The student is responsible for ensuring a quiet, private space is utilized from their location. 
  • Telehealth appointments are documented in the student's electronic health record (EHR). 
  • Recordings of telehealth appointments are not allowed. 
  • Providers will follow the same standard of care as an in-person visit. 
  • Providers will offer clear guidance for next steps of care should it be deemed necessary that additional evaluation in person is needed for optimal health outcomes. 
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