Check the status of your transcript request online if you ordered through Parchment. For U.S. mail requests, once the status shows "Processed", please allow at least 14 days for delivery to the recipient(s) before contacting the Office of Registration and Records.
We are unable to take responsibility for mail that has been lost. If you are concerned about a transcript's security during transit, we suggest selecting Express Mail (FedEx) or you can pick up your order in person and send it on your own behalf. If your transcript was not received and you had it sent via Express Mail (FedEx), please contact FedEx or check their online tracking to determine delivery status.
We will only re-issue a transcript to the same address indicated on the original order for requests completed within the last 30 days. After that time frame, a new order will need to be placed.