Account Holds

NDSU departments may place a "hold" on a student account for a variety of reasons as a means of prompting students to take action and complete a required task.

Students may view their holds at any time by logging in to Campus Connection. Current holds will be listed in the Tasks tile on the Student Homepage.

The Customer Account Services department will place a hold on a student account shortly after their balance owed becomes past due. This hold prevents students from adding classes to the current semester or registering for any future semesters. Past due balances can cause transcript and diplomas holds well, depending on the receipt of Title IV funds.

Additional holds may also be placed on the account due to prior collection history or uncashed refund checks.

Please contact the Customer Account Services department with questions.

Registration Exceptions

Students are expected to pay their prior semester charges in full before registering for future semester classes, as stated in the Financial Obligation Agreement. However, realizing that unforeseen circumstances may arise, NDSU will occasionally make a one-time exception and allow a student to register for a future semester despite a past due balance. Examples of common scenarios are below. To receive this exception, the student must demonstrate that they have developed a clear and manageable plan to promptly resolve the outstanding balance. Exceptions are not guaranteed. Additionally, failure to adhere to the terms of the agreement will result in the cancellation of registration.

Examples:

• The student must resolve the past due balance on the first full day of classes by enrolling in a single-installment plan and submitting their billing information to schedule the transaction in advance. If the scheduled transaction is unsuccessful for any reason, the student’s registration may be immediately canceled.
• The student has applied for a private loan and it has been approved by the lender.
• The student is waiting for their federal/state financial aid to disburse and has completed all tasks required to receive the funds.
• The student is a National Guard member waiting for reimbursement.

NOTE: If none of the scenarios above apply, or if you'd prefer to meet face-to-face with a Customer Account Services representative, please use the exception form to submit your request for an appointment. Drop-in appointments are also available at Ceres 302 during regular business hours but please note that a contract will still be required.

Students enrolled in a six- or twelve-month payment plan, to prevent their account from being sent to collections, are not eligible for a registration exception.

To request an exception:

1. Log in to Campus Connection.
2. Click on the NDSU eForms tile.
3. Under Customer Account Services, select “Past Due Balance Exception”.

Before submitting the request, please confirm that you have completed ALL requirements outlined within the contract to avoid processing delays and/or the denial of your application. The submission of this form does not cause the registration hold to be lifted.

Transcripts and Diplomas

Students are expected to pay their student account in full by the payment deadline, as described in the Financial Obligation Agreement signed prior to registration each semester. Transcripts and diplomas may be held for non-payment except in instances where the student has received Title IV funding during their tenure at NDSU.

Exceptions may also be made in instances where the academic record is required to secure a scholarship, employment, or other reasonable scenarios. Students will be asked to outline their plan for payment and the documents will be sent to the organization, not the student. To inquire about exercising this option, email ndsu.customer.acc@ndsu.edu.

REMINDER! The release of a transcript to a student with a past due balance does not equate forgiveness of the obligation. Students will still be subject to late payment fees and the account may be reported to a collection agency.